Terms and Conditions

1. About us

Derma Surge Center is a licensed dermatology and plastic surgery clinic operating in Abu Dhabi, United Arab Emirates, under the relevant healthcare authority regulations.

2. Use of the website

You agree to use this website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to our systems
• Upload viruses, harmful code or scripts
• Misrepresent your identity
• Use the site to harass, threaten or harm others
• Copy, reproduce or redistribute content without written permission

3. Medical disclaimer

Information provided on this website, social media or in any digital channel is for general informational purposes only. It is not medical advice and should not replace consultation with a qualified specialist. Any treatment decision must follow an in-person assessment.

Results from medical, dermatological or surgical procedures vary between individuals. Before-and-after images, testimonials and reviews represent individual cases and do not guarantee similar outcomes for every patient. All procedures carry potential risks, which will be discussed and consented to in writing before treatment.

4. Consultations and bookings

• Bookings can be made via the website, phone, WhatsApp or in person.
• Consultation fees, where applicable, are communicated at the point of booking.
• We may request a deposit for selected treatments and surgical procedures.
• We reserve the right to refuse, postpone or cancel treatment for medical, safety or operational reasons.

5. Cancellations and refunds

• Appointments cancelled at short notice may be subject to a cancellation fee, communicated at the time of booking.
• Treatment packages, deposits and pre-paid services are subject to our cancellation policy, which is shared at the time of purchase.
• Refunds are issued only where required by law or where treatment cannot be delivered for reasons within our control.
• Dissatisfaction with results that fall within expected medical outcomes does not constitute grounds for a refund.

6. Patient responsibilities

Patients are responsible for:

• Providing accurate medical, allergy and medication information
• Following all pre- and post-treatment instructions
• Attending follow-up appointments where advised
• Disclosing pregnancy, chronic conditions or any change in health status

Failure to do so may affect treatment safety and outcomes, and may release the clinic from liability where harm results from undisclosed information.

7. Pricing

Prices listed on the website, social media or marketing material are indicative and may change. Final pricing is confirmed at consultation and may vary based on individual treatment plans.

8. Intellectual property

All content on this website, including text, images, logos, graphics, video and design, is the property of Derma Surge Center or its licensors, and is protected by intellectual property laws. You may not reproduce, distribute or use this content without prior written consent.

9. Third-party links

Our website may contain links to external websites. We are not responsible for the content, security or practices of those sites.

10. Limitation of liability

To the maximum extent permitted by law, Derma Surge Center shall not be liable for:

• Indirect, incidental or consequential damages
• Loss of data, revenue or profits
• Outcomes resulting from inaccurate information provided by the patient
• Disruptions caused by third-party platforms, internet outages or technical failures

Nothing in these Terms limits liability for negligence, gross misconduct, or any liability that cannot be excluded under UAE law.

11. Marketing communications

By submitting your information through forms, WhatsApp or in clinic, you agree to receive service-related communications. Marketing messages are sent only with your consent and you can opt out at any time.

12. Governing law

These Terms are governed by the laws of the United Arab Emirates. Any dispute will be subject to the exclusive jurisdiction of UAE courts.

13. Changes to these Terms

We may update these Terms at any time. The latest version will be published on this page. Continued use of the website constitutes acceptance of any changes.

14. Contact

For questions about these Terms:

Derma Surge Center

Villa 329, King Abdullah Bin Abdulaziz Al Saud Street, Khor Al Bateen, Abu Dhabi, UAE

Phone: +971 2 666 0550

WhatsApp: +971 50 446 6329