Privacy Policy

1. Information we collect

We collect information you voluntarily provide, including:

• Personal details: name, date of birth, gender, nationality
• Contact information: phone, email, postal address
• Health and medical information shared during enquiries, consultations or treatment
• Payment and transaction information
• Communications with our team via forms, email, WhatsApp, calls or social channels

We also collect technical data automatically when you visit our website, including:

• IP address, browser type, device type, operating system
• Pages visited, time spent, clicks, scroll depth, referring URL
• Cookie identifiers and similar tracking data

2. How we use your information

We use your information to:

• Schedule and manage appointments
• Provide medical, dermatological and aesthetic services
• Process payments and maintain patient records
• Communicate appointment reminders, follow-ups and aftercare
• Improve our website, services and patient experience
• Send marketing communications where you have opted in
• Comply with legal, regulatory and healthcare requirements in the UAE

3. Marketing, advertising and analytics

We use third-party tools including Google Analytics, Google Ads, Meta Pixel (Facebook and Instagram), and similar platforms to:

• Measure website performance
• Understand audience behaviour
• Run remarketing and targeted advertising campaigns
• Optimise our marketing spend

These tools may collect cookies, device identifiers, IP addresses and behavioural data. Data may be processed outside the UAE, including in jurisdictions where Google and Meta operate. We do not share identifiable medical information with these advertising platforms.

You can opt out of:

• Google Analytics: https://tools.google.com/dlpage/gaoptout
• Google Ads personalisation: https://adssettings.google.com
• Meta personalised ads: https://www.facebook.com/adpreferences

4. Cookies

Our website uses cookies to operate essential functions, remember preferences, analyse traffic and deliver relevant advertising. You can control cookies through your browser settings or our on-site cookie banner. Disabling cookies may affect website functionality.

5. Sharing your information

We do not sell your personal data. We may share information with:

• Licensed medical professionals within our clinic
• Authorised third-party service providers (payment processors, IT, CRM, marketing agencies)
• Regulatory and government authorities where required by UAE law
• Legal advisors in case of disputes or compliance matters

All partners are required to handle your data confidentially and in line with applicable laws.

6. Data retention

Medical records are retained in line with UAE healthcare regulations. Marketing and website data are retained only as long as necessary for the purposes described above, after which they are securely deleted or anonymised.

7. Data security

We apply technical and organisational safeguards including encryption, access controls and secure storage. While no system is fully immune to risk, we work continuously to protect your information.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention rules
• Withdraw consent for marketing communications
• Object to certain types of processing

To exercise any of these rights, contact us using the details at the end of this policy.

9. Children’s privacy

Our services are not directed to individuals under 18 without parental or guardian consent. We do not knowingly collect data from minors without authorisation.

10. International transfers

Some of our service providers may process data outside the UAE. Where this happens, we take reasonable steps to ensure appropriate protection in line with applicable laws.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the most recent “last updated” date.

12. Contact

For privacy-related questions or requests:

Derma Surge Center

Villa 329, King Abdullah Bin Abdulaziz Al Saud Street, Khor Al Bateen, Abu Dhabi, UAE

Phone: +971 2 666 0550

WhatsApp: +971 50 446 6329